Monday, November 28, 2011

Ji Baek of Rescue Beauty Lounge - The Face of her Company.

In an earlier post I stated that I was not prepared to give MY money to a company that had the customer service of Rescue Beauty Lounge. I had very negative experiences personally, and they were never addressed. I mentioned things I'd seen but went into little detail as the point of the post was not to BASH RBL. I gave away all my RBL polishes, but never through them out. I have never suggested that people should not support them, just that I wont.

Until NOW. The story goes (and this is what I had heard, not fact) that a woman posted swatches of a new BIB polish she bought and wanted opinions as she thought the colour was not the same as the original.  The complaints were not complaints more as they were questions. And never were they brought to Ji. Again, this is NOT fact, though it seems to be substantiated enough through screenshots and info others have shown me.

Now on to the FACT. Ji posted on her facebook page RIP BIB. She stated she had been accused of selling a mismatched colour (in comparison to the original) and since she hates drama, she is cancelling all BIBs present and future. HUH?????????????? Because of one complaint you are cancelling such a big campaign that brings in a massive chunk of your bottom line? It made NO SENSE to me. NONE. And if it really hurt her so much (and the only way I could see it hurting her so much if it was one accusation was if it was accurate and an ongoing issue she was having behind the scenes) and she hates drama, why would she blame it on a customers unhappiness? I replied on the thread (this is DIRECT copy and paste)

" I find this ridiculous. If we are to believe you, you are cancelling all future BIBs because ONE person claims the colour is different? REALLY? I think its Immature and ridiculous to react to ONE accusation that way. And if that really is the reason, why bring it to everyones attention. Talk about creating drama. This company does nothing BUT create drama. You could have nicely and maturely announced that this will be your last BIB and you have chosen to make your limited edition colours TRULY limited edition, yet once again you chose the immature and drama laden path and pull this."

I really found it offensive to the person who had the issue to be the public reason why she was cancelling the BIB and felt the need to stick up for her - though I have no idea who the girl is in real life.

I proceded to be ATTACKED!! It started with THIS twitter comment from ji herself.

Now what does she mean be outed? The last person that disagreed with her publicly had all her personal info published by Ji on the RBL page. So I asssumed some private info was about to come. Turns out she was just announcing me as the writer of this blog! I am FINE with that.

"Hello and welcome. I most welcome all new fans, it seems this thread is out of control however. Shayna (AKA Polishjinxs) thank you for gracing us with your presence, as far as I know you have been  badmouthing me amd my company for awhile even though I did reply to yoru emails - you even vow to give away yoru RBL polishes to our fans here. Why do you care about the BIB vote then? And although I welcome new bees here always, it seems to me lurkign from afar and jumping in when there is sa negative feed is not what this community is about. I'm not perfect by any  means and please I'm not all of you -human! Not a PR droid! XXX Thats all!!

Now what about this thread is out of hand? That I suggested that your comment was immature and drama creating? That makes the thread out of control? And one post saying I personally won't use the brand any more is my badmouthing her and the brand? Maybe a bit, but REALLY???? And yes, she replied to my email, a month after my blog post. It apologized for NOT replying and told me I should have come back to have the polish fixed up. REALLY? Not I'm sorry it chipped so badly so quickly. It instead blamed me for not taking 3-4 hours out of my day to go back to the meatpacking district to get it fixed up? Any ways, no Ji, I don't think you are perfect or need to be. Just professional. So I state this. I do not appreciate being told that I am trolling just to jump.

The suggestion that she make a personal facebook page for herself, and keep the RBL company one a professional one hit a nerve!

"And which media agency to do you work for? Have you ever owned a company? Why do all company Facebook have to be boring cookie cutter--? And your credibility is from? I'm different and this is who I am! If you Don't like my company and this page why are you here? Every negative comments I see int he cyber world is you - yes, I do my research and no-- I rather close my company than be a broing one like everyone else! This is me - want to change me? Open your your very own company! Criticism is the easiest thing to do- to live, breathe and run a company for past 13 years however- is something! Still standing and making colors! You were the inspiration for my announcement nexxt week - for that I think you!"

Wow. I am the only one badmouthing her company on all the internet - shes researched it! (and by badmouthing I guess she is referring to my one blog post. And why did I still follow her page? Maybe I was hoping I would be won back by a mature attitude that I guess now I know will never come. And she IS still standing. She couldn't afford to keep her spa running (and having been there - I know why!!) and she constantly states she cant afford to have promotions and sales and make a profit, but yes, she is still here an still alienating customers.

"I can't get personal but you can? Thats really unfair! Why because this is my company fb? Look at this wall sweeties, we call each other by first names and we discuss everything under the sun. last thing I will do is pimp my own products! I never deneid to state your opion as you are denying to never state my emotions and my opinions becuase "this is RBL facebook wall" and if I do - I'm imature, unproffesional drama queen. THanks Shayna!"

She just doesn't get that no one was attacking her. But fine. Someone right afterwords (not me called her out on her REAL reasons for cancelling the BIB. They pointed out the complaint was not a real complaint, was on a private board, and that she merely wanted to move the BIB to her own private forum she was building. So much for NOT deleting posts or threads. IMMEDIATELY deleted .

But thats not the end unfortunately. She stated that I had inspired her big new announcement. And she makes it. 

A new thread where she can monitor, delete and bounce any members who disagree with her. Since Ji stated in black and white I was the reason behind the announcement (wow! HOW MUCH POWER OVER JI DO I APPARENTLY HAVE??) I had to come find out why I inspired all of this. 

I feel justified in being offended that she called me a troll. I was never rude, and her tantrum was ridiculous. Her response? She deleted the comments and blocked me from every posting on the page again. But some people wont let her forget that she blamed my 2 month old post for this new forum she started working on six months ago. It also means she NEVER planned on getting rid of BIBs just wanted to do it behind closed doors. So it was nothing more than crying for attention and drama.

Finally!!! How much back and forth and someone's accusations of screen shots before she finally admits shes a liar and she said it, she just did not mean it. And why is it that her ReBels as she likes to call them constantly begs her to delete all negative posts?

I know Ji thinks that I have something personal against her. I have a hidden agenda she has stated and I want her to fail. Now I have no hidden agenda. I love polish, and want her to grow up, put on her big girl panties and act like an adult. I see now that it is never going to happen. But why on earth would I WANT her to fail? It makes no sense. I do however hope people will think twice if this is who they want to support. Maybe that is the only way for her to grow up and realize that she needs to change.

If a piece of constructive criticism can warrant a temper tantrum of this magnitude, she is in the wrong business.


  1. Wow!! I was following some of this drama on the TPF forum and all I can say ... this sounds more like a clique than a business. Maybe I'm a total snob, but typo-laden rants don't scream "professional" to me, much less "major brand". I can barely get past it to actually reading what she has to say. [And I say this as someone for whom English is not a first language.] Beyond that, and as far as the content of her rants against you and others - oy vey! For any serious business, this type of thing would be a major PR "black eye". Can you imagine someone at Chanel or Dior descending to this level of name-calling and temper tantrum-throwing? Yikes!

    too bad ... I was actually intrigued to try RBL. I guess this has saved me some money in the long run :)

  2. Wow, I just read everything and to be honest, I find her way of handling of this debacle to be extremely childish. There was seriously NO NEED for her to kick up such a big fuss..

    I've always been neutral when it came to RBL (I only wanted the spongebob ones, the recent collections have all been meh to me.) But if this is how she handles her customer relationship management, then thanks but no thanks RBL.

  3. Wow! How old is this woman and how is she running a functional company? I can only imagine the drama inside that place. And seriously, what is with all these creepy followers who are OBSESSED with RBL?

    I'm with Psumpkin - I was neutral towards RBL and if I would ever buy anything (nothing really stood out to me,) but now? No thanks!

  4. I also like how she started calling me Pauline.

  5. Hi
    Pauline....JOKE! Let's see how long she keeps my comment up!!!

  6. Thank you for posting this recap! I'm glad to see someone stand up to this gang. I was suspicious of RBL when there were some less than positive reviews of Piu Mosso (mine was one). They were ridiculed on Facebook and called stupid and worse. The blind devotion to Ji is disturbing.

  7. Thank you for posting this too!after reading all these....i really cant believe someone who runs a company, makes her own polishes..would react like this when someone just gives an opinion that is diff with hers.
    I was dying to get my hands on some RBL...but now...I dun think I would want to!

  8. Reading about her getting all butt hurt over little things is entertaining & exhausting. I couldn't get through all the posts on tPF or on her fb wall (before they disappeared) so thanks for posting this!

    It baffles me how someone with her own business can be so childish but it's not surprising since it isn't the first time I've read about her dramatics. Remember the ebay seller/tPF poster who was "outed" by her and her minions? It's ridiculous. And whats even more sad is the many of the people that "love" her brand are just blinding jumping in on it.

  9. Yea, I never liked her dramatics but I did order Locavore in the BIB pre order. But after this fiasco I will NEVER AGAIN give money to RBL. Never. HOW unprofessional!!

  10. Thanks for this informative entry! I never really liked her attitude on her blog but since so many bloggers rave about her formula, I had added myself onto the list in hopes of getting some polish during the sales. However, I wanted to let you know that after reading this, I have unsubscribed from RBL e-mails and I will not purchase her polish. At those prices, you would think that the business owner would carry herself in a way that dignifies "luxury" polish.

  11. Thank you for this informative post.

    RBL has a new collection coming out and I was highly interested in finally making an order. But then I heard there has been so much drama around this brand. You did me a huge freaking favour. To think I was planning an order for 5 bottles.

    She sounds so immature, I'm definitely putting my money to a-England instead of this rubbish.



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