Saturday, July 30, 2011

Beware!! Long Rant Ahead!!

As anyone who knows me can attest to, I am obsessed with polish. Not only am I obsessed with polish, but I stay loyal too the brands I love. I may grumble when a price hike comes around or grumble that I pay 20-40% more than Americans simply since I don't live in the united states. The fact that some brands are not available here and REFUSE to ship to me no matter how much I beg them (illamasqua and le metier de beaute I'm looking at YOU!) still doesn't put me off. At least enough to stop jumping through hoops to get them.

Congrats to RESCUE BEAUTY LOUNGE!! You have done what no other brand has ever done. Ticked me off to the point where I will NOT under any circumstances purchase you. It matters not how pretty colours may be. Mismas and 360 may have been the longest residers of my wish list but they are now off my list. Your conceit, lack of customer service, immature behavior and bullying of people is insane. I have never seen a company act or behave in the manner you have and I am done. As much as I like your colours I refuse to support you a moment longer.

I will not get into or explain the bullying. If anyone saw the girl selling a massive lot of polish on eBay, or reads the purse forum rbl thread regularly then you have seen for yourself. If not, you can read the thread in the purse forum nail polish sub forum on rbl and get the gist.

I will however describe MY experience. In late April I was in NYC and made a point of going to the rescue beauty lounge with a girlfriend. I was so excited. They were sold out of every polish on my wish list so I was out of luck in that regard, though I managed to buy a few polishes. I chose Catherine H as my manicure of choice and my girlfriend chose scrangie.

Thiswas the worst thing we could have done. Seeing as they were unavailable and we didn't have them no touch ups could be done. We sat at a long table beside each other while our manicures were done. We were surprised to not see dryers anywhere but ok. Shrugs. Ji knows best. We are told to sit there for twenty minutes while our nails dry. Really??? Fine. There are two of us so we can chat! 25 minutes later our manicurists come back put some quick dry drops on our nails and tell us to wait a couple minutes and we are done. We pay - more than I've ever paid for a manicure before but again, it's the rescue beauty lounge and we knew the price going in. We hop a cab to times square and grab a lunch of felafel and shwarma. Yum. And by time our lunch is done we each have at least 3 chips in our nails. And of course neither of us can touch up our nails!!! Eek!

I later tweeted that I was somewhat turned off by the company. Rescue beauty lounge actually tweets back to ask why. I responded with an unhappy spa experience and that I will email them what happened. And guess what? I never ever hear from them again. Not even an I'm sorry. Nothing.

I hope others enjoy the beauty of storms and hurricanes in the new collection (gather not a lot of people from New Orleans are jumping on THAT marketing campaign). I'm done with the brand and the company.


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