tag:blogger.com,1999:blog-1315431268781674464.post8329298161485309168..comments2023-07-29T01:18:37.331-07:00Comments on The Polish Jinx: A Comedy Of Errors - That Is NOT FunnyAnonymoushttp://www.blogger.com/profile/15489293238327777245noreply@blogger.comBlogger23125tag:blogger.com,1999:blog-1315431268781674464.post-25077159345909842142014-08-19T11:17:37.450-07:002014-08-19T11:17:37.450-07:00Hahah I got that lame screen cleaner too, but it d...Hahah I got that lame screen cleaner too, but it doesn't look like a lot of people did?Aleksnoreply@blogger.comtag:blogger.com,1999:blog-1315431268781674464.post-76147580447610862672014-08-17T23:48:03.994-07:002014-08-17T23:48:03.994-07:00I'm kind of sad about all the mishaps with Jul...I'm kind of sad about all the mishaps with Julep this summer. I've lived in Seattle for ten years and can remember walking by their salon when it opened downtown and being intrigued all those years ago. I hope they can straighten out all their issues as they grow and get the operations side of things figured out. They seem to be more focused on innovation and growth and don't have strong systems and backend operations chops to handle it. Angie Kritenbrinkhttps://www.blogger.com/profile/17878595044600808636noreply@blogger.comtag:blogger.com,1999:blog-1315431268781674464.post-74916192513138868162014-08-17T23:41:35.506-07:002014-08-17T23:41:35.506-07:00I got the Jules for my box being delayed (but was ...I got the Jules for my box being delayed (but was told they would show up in my account after the 20th). I thought that my box would be fine due to that, but I got an eye primer instead of Joyce. It took me 3 days to get to someone on the phone because I kept getting told to leave a voicemail "due to high call volume" and of course nobody returned my calls.<br />The lady I talked to sounded completely shocked that I would have some random product in my box instead of what I ordered, but then she said Joyce was "out of stock" and so she gave me some Jules and a gift card for another polish.Meredith Evanshttps://www.blogger.com/profile/04824345524806048078noreply@blogger.comtag:blogger.com,1999:blog-1315431268781674464.post-61090466035924508972014-08-17T23:11:50.050-07:002014-08-17T23:11:50.050-07:00It's been a complete mess this month. I don...It's been a complete mess this month. I don't see how the employees aren't coached to know what is going on. I called about the Jules we were supposed to receive for downloading the app. I was put on hold and transferred to five different people and no one knew what I was talking about. I'm like, but I got a screen cleaner in my box this month that says it right on there that jules will be rewarded. They still were very confused and said they hadn't heard anything about this and one even told me they felt I was lying.<br />So I decided to call back the next day. I talked to someone who asked me to take a photo and email it because they still never heard of the screen cleaner before. Which I thought was put in all the maven boxes. So then I finally was told that jules would be rewarded only if you downloaded the app after August, not before. But so far, I haven't heard of anyone getting their jules yet for itRebeccahttps://www.blogger.com/profile/00194147468554228136noreply@blogger.comtag:blogger.com,1999:blog-1315431268781674464.post-91884424547562364082014-08-16T22:05:26.267-07:002014-08-16T22:05:26.267-07:00Yeah, it was a mess this month. I avoided last mon...Yeah, it was a mess this month. I avoided last month because I was worried how it would go with the new customizable boxes. But since there were (relatively) no problems I figured this month would be OK. Obviously I was wrong! My box didn't ship until Aug 7. I emailed them asking what was going on Aug 5, which was right around the time I saw those emails popping up on facebook where people were getting 1,900 jules for delayed shipping. They finally wrote me back 9 days later and did not offer any jules for the hassle, basically just said "sorry, we had problems with our new fulfillment center, it will be faster next time." They left my worrying for a week where my box was at, no communication. And it's really annoying that some customers are getting jules and some aren't, especially when mine was shipped after those who are getting jules.livinggeekchichttps://www.blogger.com/profile/12338175186088663906noreply@blogger.comtag:blogger.com,1999:blog-1315431268781674464.post-51726485741914895062014-08-16T08:42:07.961-07:002014-08-16T08:42:07.961-07:00Ahh that's crazy, the name looks familiar so I...Ahh that's crazy, the name looks familiar so I bet we crossed paths. hehe. Bummer about your boxes, are you going to do a post about it?Aleksandrahttps://www.blogger.com/profile/10342909009434888154noreply@blogger.comtag:blogger.com,1999:blog-1315431268781674464.post-44586741181354849712014-08-15T18:36:20.902-07:002014-08-15T18:36:20.902-07:00Im in calif. I am still waiting on my box. I email...Im in calif. I am still waiting on my box. I emailed them about all these jules people are getting. I was told that there was a error with my card. I wrote back told them no you have that wrong. I explained again. They wrote back and said, I am glad your are getting a August box this month. That is it. I have had it with this company now. That just fueled the fire to the last three months. Not getting my boxes and stuff missing and delayed. An not one time did I receive any sorry jules.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-1315431268781674464.post-20485782087507217992014-08-15T09:51:15.796-07:002014-08-15T09:51:15.796-07:00I am so happy to see you post about this! I've...I am so happy to see you post about this! I've been a Maven since nearly the beginning. Recently I'd been skipping nearly every month because the products just weren't doing it for me, and I wasn't as enthused about the polishes as I used to be. Still, I just couldn't bring myself to actually cancel. Until this week. The posts on their Facebook page were getting out of hand, and I was starting to get seriously concerned about ever ordering from them again. Reading about everyone's experiences this week actually made me thrilled I didn't order the Wanderlust box - what does that say about a company?? I finally called CS this week, got right through to a rep, and he cancelled my account AND sent me a confirmation email, so here's hoping I'm actually cancelled. He tried to bring me back saying if I cancelled, I'd lose my measly 600 Jules. Yeah....that's not enough to keep me hanging on to a sinking ship!Ashleyhttps://www.blogger.com/profile/07564713367052962791noreply@blogger.comtag:blogger.com,1999:blog-1315431268781674464.post-16164661193013357442014-08-14T23:06:55.832-07:002014-08-14T23:06:55.832-07:00So you, who was happy to not get a refund was offe...So you, who was happy to not get a refund was offered one, but those who wanted refunds were refused? How does THAT happen?Polish Jinxhttps://www.blogger.com/profile/09806695195723065619noreply@blogger.comtag:blogger.com,1999:blog-1315431268781674464.post-26756478780530398192014-08-14T23:05:41.650-07:002014-08-14T23:05:41.650-07:00And yay for you getting your box. Mine somehow cam...And yay for you getting your box. Mine somehow came today but was totally screwed up. My box had my moms shipping label, hers had mine. Mine had avni and the purple liner but missing my green and blue polishes (added on the blue). My mom got her box right but got an extra unordered polish. Polish Jinxhttps://www.blogger.com/profile/09806695195723065619noreply@blogger.comtag:blogger.com,1999:blog-1315431268781674464.post-23679356979119465322014-08-14T23:04:35.625-07:002014-08-14T23:04:35.625-07:00j1nxx or jinxx is my handle. I hang out in #cssa a...j1nxx or jinxx is my handle. I hang out in #cssa and sometimes #winnipeg or #204Polish Jinxhttps://www.blogger.com/profile/09806695195723065619noreply@blogger.comtag:blogger.com,1999:blog-1315431268781674464.post-83320422151288823432014-08-14T19:58:31.936-07:002014-08-14T19:58:31.936-07:00And I contacted them to cancel due to money issues...And I contacted them to cancel due to money issues. They offered a skip and I took it. And yet I was charged for and received a polish lover's upgrade and was one of the first people to receive their box. <br /><br />It's so confusing! They need to get their act together. I decided to keep the box since I paid for it and do love the colors, but I did contact them about the mistake. They offered a refund for returning them but I told her I decided to keep them, so she gave me some jules for the trouble. Lot of good that does since especially now I'll have to cancel my account due to money issues and the jules will be lost! Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-1315431268781674464.post-46239609464624274102014-08-14T14:58:04.999-07:002014-08-14T14:58:04.999-07:00In other news, I received my full upgrade today wi...In other news, I received my full upgrade today with my correct add on - sushmita. It's all there, nothing missing. But, they also added queen anne which I didn't order. Not gonna complain...but still makes me feel really shady with what's going on and I will probably skip for awhile...I'm scared.Aleksandrahttps://www.blogger.com/profile/10342909009434888154noreply@blogger.comtag:blogger.com,1999:blog-1315431268781674464.post-79102489194925739622014-08-14T14:56:20.994-07:002014-08-14T14:56:20.994-07:00We're such geeks. I didn't know anyone wa...We're such geeks. I didn't know anyone was still on there. What was your nickname? I started using it like way back in 1995!!Aleksandrahttps://www.blogger.com/profile/10342909009434888154noreply@blogger.comtag:blogger.com,1999:blog-1315431268781674464.post-37183839926585265792014-08-14T08:58:18.165-07:002014-08-14T08:58:18.165-07:00Yeah me too! Weird that I'm one of the first -...Yeah me too! Weird that I'm one of the first - usually I feel like I'm one of the last. I got Avni and Katie. I really like them! I think this was the best collection they've put out in a long time.<br /><br />I'm still waiting on the secret store box that I tried to cancel. I was sure it would get here before the August box, even though the August box should have gone out a week earlier.KateRhttps://www.blogger.com/profile/11850584278250441740noreply@blogger.comtag:blogger.com,1999:blog-1315431268781674464.post-33144906229036852702014-08-14T08:12:00.006-07:002014-08-14T08:12:00.006-07:00I was actually just talking to my beat friend abou...I was actually just talking to my beat friend about this yesterday. While neither of us have received our boxes (just our shipping notices yesterday and no word about the secret store order) I can say that in our conversation we said that we have personally never had a problem with them aside from one shipping issue during a move and another item coming broken that was replaced twice, refunded, and Jules added. I also remember this exact problem (the Aug maven issue) back whenever they did the warehouse sales. People would get wrong orders, nothing at all, some of their order while others who ordered after then would get the product they didn't which was then out of stock, etc.DustedRosehttps://www.blogger.com/profile/04181017745938564448noreply@blogger.comtag:blogger.com,1999:blog-1315431268781674464.post-41993498086199210872014-08-14T07:09:45.629-07:002014-08-14T07:09:45.629-07:00Glad you got the right stuff and it seems you'...Glad you got the right stuff and it seems you're one of the first Canadians to get your box! Sorry you didnt get what you really wanted, but likely even if you had ordered it you wouldnt have!Polish Jinxhttps://www.blogger.com/profile/09806695195723065619noreply@blogger.comtag:blogger.com,1999:blog-1315431268781674464.post-22266689907305952342014-08-14T07:08:52.705-07:002014-08-14T07:08:52.705-07:00im still on efnet! haha!im still on efnet! haha!Polish Jinxhttps://www.blogger.com/profile/09806695195723065619noreply@blogger.comtag:blogger.com,1999:blog-1315431268781674464.post-11151785130721944512014-08-14T06:59:21.970-07:002014-08-14T06:59:21.970-07:00The shipping notifications and tracking are less a...The shipping notifications and tracking are less accurate than before it seems. I will check mine and it will say it's in another city, and then I'll get my mail and it's already in my mail box...I hope they fix whatever has gone wrong, this is such a terrible disaster. I feel bad for people who didn't get what they ordered, but also bad for Julep because whoever is doing packing for them has cost them a ton of money in products lost because they were sent to the wrong people. One girl on the Julep Swap page got an entire mystery box inside her maven box! NutsKailahhttps://www.blogger.com/profile/04038584398424812139noreply@blogger.comtag:blogger.com,1999:blog-1315431268781674464.post-31803722743349238052014-08-14T06:56:32.872-07:002014-08-14T06:56:32.872-07:00Thanks for posting this. It really sheds light on ...Thanks for posting this. It really sheds light on how far they've fallen. I agree that they need a wait list. I've cancelled my subscription until they can get it together.Brittanyhttps://www.blogger.com/profile/18017755591141658912noreply@blogger.comtag:blogger.com,1999:blog-1315431268781674464.post-37144323914740302122014-08-14T06:38:36.092-07:002014-08-14T06:38:36.092-07:00I made a mistake on a secret store order and wante...I made a mistake on a secret store order and wanted to cancel it and start again to fix it. I couldn't get anyone in CS to respond. It took 5 calls (no one ever answered), 1 voice mail, 3 e-mails and almost a week and a half for them to finally e-mail me back. A little too late to cancel my order, cause they'd already sent it out. They really need to give us a quick way to cancel an order or cancel being a maven without having to call them.<br /><br />I was really annoyed with this month as a maven. I'm in Ontario; I logged onto Julep around 10-11am on the first day of the Maven selection window, and I liked most of the polishes this month, enough that I would have taken the polish upgrade, but it was sold out. I would have just added on India, but it was sold out. I would have added on the boho glam box to my It Girl box, but of course it was sold out. I checked every day to see if anything came available but nothing ever did. Now I'm kind of glad I didn't add on, cause I actually got what I ordered.<br /><br />I got my maven box yesterday. I got a notice of shipment on Tuesday and it was in my mailbox yesterday. Shocking because it almost always takes about 2 weeks. I didn't get any kind of late shipping bonus Jules this time though. The message said it would now be shipping from a more central location.KateRhttps://www.blogger.com/profile/11850584278250441740noreply@blogger.comtag:blogger.com,1999:blog-1315431268781674464.post-18718250143182951272014-08-14T05:20:11.631-07:002014-08-14T05:20:11.631-07:00I ordered the box with the cleansing oil and the p...I ordered the box with the cleansing oil and the primer, and I received the cuticle stick and the drying drops. My polish and add on was correct. I called Julep and somehow got through and when I explained the situation and commented that I was aware that MANY people got incorrect boxes, he feigned ignorance and acted like I was one of the only ones. So now my box is on its way. Here's hoping it doesn't take a month and that it's actually correct! I have been a loyal maven for well over 2 years now and this is the first time I actually want to cancel. <br /><br />Thanks for the wonderful post and investigative work!Anonymoushttps://www.blogger.com/profile/16676662288737070854noreply@blogger.comtag:blogger.com,1999:blog-1315431268781674464.post-3169682249559764262014-08-14T04:56:54.708-07:002014-08-14T04:56:54.708-07:00/me was a n efnet user. Sorry, couldn't resist.../me was a n efnet user. Sorry, couldn't resist. ;)Aleksnoreply@blogger.com