tag:blogger.com,1999:blog-1315431268781674464.post1807068588898397928..comments2023-07-29T01:18:37.331-07:00Comments on The Polish Jinx: Julep Day Seven - A New Move From JulepAnonymoushttp://www.blogger.com/profile/15489293238327777245noreply@blogger.comBlogger3125tag:blogger.com,1999:blog-1315431268781674464.post-74593703412061670022012-12-08T07:57:51.900-08:002012-12-08T07:57:51.900-08:00I have to say I definitely agree with you about th...I have to say I definitely agree with you about the unrelated items — I love things like the hand scrub and cuticle oil, but getting lip gloss in a polish box is a little weird to me. I'm personally not really into makeup at all, I maybe wear lip gloss 3 or 4 times a year. So yeah, I agree that it would be nicer if a polish company were to focus on mani/pedi-related products!triceratopshttps://www.blogger.com/profile/12392652412059389938noreply@blogger.comtag:blogger.com,1999:blog-1315431268781674464.post-53073127432591353432012-12-07T16:42:10.816-08:002012-12-07T16:42:10.816-08:00I love their mani pedi products. The nail therapy ...I love their mani pedi products. The nail therapy is the best base coat on earth. The nail polish remover is the first and only non acetone polish I have ever used that WORKS! I have never said i have issues with their mani/pedi products. <br /><br />and while i love the brand and have always had customer service go above and beyond to fix any actual issues I have had, they are notorious for being hard to get a hold of. If you have had the pleasure of getting an email back within 24 hours each time you are one in a million. I always get through eventually but usually have to call 4-5 times to do so. emails and phone messages are always responded to, but usually in 2-3 days in my experience. Im happy you have had such fast service, but facebook, twitter, and every other fourm I am on are full of people who would love to have a timely response. <br /><br />Make no mistake. I love their products and they have always fixed every issue I have had. But its always a hassle to get a hold of them and there are just more issues than there should be that require getting a hold of them. <br /><br />And I do love the sales and promos. But not when it is at the expense of the regular products, maven boxes and orders. If they can not handle the volume they currently have, I think they should deal with THAT before they try to INCREASE the volume. Anonymoushttps://www.blogger.com/profile/15489293238327777245noreply@blogger.comtag:blogger.com,1999:blog-1315431268781674464.post-91379191216290009682012-12-07T15:19:49.465-08:002012-12-07T15:19:49.465-08:00I, respectfully, disagree with most points that yo...I, respectfully, disagree with most points that you have presented. I enjoy all of their non-polish items just as much as the polish items (if not more)....so please don't ruin it for the rest of us that do. Their mani/pedi/makeup products are really top-notch and highly effective. In the year that I have been a Maven I have had just 1 customer service issue, which was addressed professionally and promptly. In that year, I have e-mailed with several questions and comments, never waiting for more than 24 (usually 12) hours for a response. I have also made many question and comment phone calls, never waiting more that a minute or 2 to speak with someone. <br />And finally, their past and current promos have and do truly rock my socks : )Anonymoushttps://www.blogger.com/profile/04328385792066760822noreply@blogger.com