I have been hearing about JustFab.com for longer than I can remember. And they DO ship to Canada, so I finally decided to go for it. I don't have the products, and wont be getting them. I will explain below.
January 23rd 2014 - I place an order online for a pair of shoes and a bag. This starts my subscription service that I have to remember to log in to my account on the first of every month to choose my style or skip the month. If I forget, I will be billed 39.99. That seems fine to me though. I've been a Julep member since the first day you were ABLE to subscribe and have not forgotten a month yet. I am not worried.
Jan 26th 2014 - My order is still processing. I call them, not really because I am worried, but just to find out when my order will ship. I am told within 2 days and the guy on the line is very nice. He apologizes for the delay, says he is going to email the warehouse and that he will send me an email within 24 hours with the status update on my order. Sounds great to me.
January 29th 2014 - No email, order still processing. I understand things happen, orders get delayed. I live in Canada. I am an EXPERT at long waits to get orders I placed. BUT......... I was promised an email within 24 hours and 3 days later it never came. THAT is not ok with me. If you say you are going to do something, you do it. I call them up to cancel the order and the subscription. If you can't follow through on a commitment you shouldn't make it, and the bottom line is, its been almost a week since I ordered. Makes me nervous about the subscription aspect. I am told they can not cancel the order because it is packed and about to go out. I am told I have nothing to complain about as when I signed up it said 6-10 days for my order to get to me, and it hasn't been 10 days yet. I am also warned that if I have an issue and want to return the items, that cancelling my membership will make it very hard for them to help me. I guess when they couldn't bribe me to remain a subscriber, they tried scaring me into it. This does not sit well with me. I say I really don't care that its packed, I want it cancelled. After 15 minutes of back and forth and the offer of extra loyalty points, I FINALLY get them to cancel my superscription, but not my order. By the way this is at 6am on the 29th.
January 30th 2014 - its now been a day and a half since my order was supposedly packed and ready to go. And yet its still not shipped. I call back. Now I am actually angry. I ask to speak to a manager. I explain everything to the manager and again, she tries to convince me to take points and not cancel. Another 10 minutes of bribery attempts and credit offers to remain. I am adamant this time. I want it cancelled. This is ridiculous. She tells me she will attempt to cancel it but can not promise that the warehouse will see the cancellation in time and I might still be charged. That all she can do is request a cancel from the warehouse team. I said that was fine and that IF I was charged I would refuse the package when it was delivered and that I would be disputing the charge with my credit card company. Ten minutes later I look online, my order is cancelled and the authorization on my credit card released.
I am not suggesting this is the normal experience. I truly have no idea. But it was my experience and enough to ensure I don't order from them or recommend them to others. I have horror stories about the quality from some, and rave reviews from others about how great they are. I truly have no idea.
Do you have experience ordering from them? If you do, I would LOVE to hear your responses and experiences! Please comment below!
I was super excited to pick these up when I saw the promo shots! I mean, come on! We all know I have been on a TOTAL blush kick lately. I went in to the swatch them, expecting to pick AT LEAST 2 of them. I walked out with none. HOLY SHIMMER BATMAN! Seriously. These are shimmery! I am NOT a girl who likes a face full of glitter and that is just what you got with these.
From left to right, 03, 02, 01 and 04
Sorry for the crummy lighting. This was taken at the counter. I think you can see the shimmer more on the bottom photo. I cant speak for the wear obviously, but the pigment, texture and application are damn near perfect. But the shimmer is unforgivable in my books. If you like shimmer in your blush, these are fantastic! Its really the ONLY pitfall. Too bad I can't overlook it!
Still trying to cleanse my old computer of all the swatches on it! Josephine is one of my favourite shades. The perfect greyed out teal! Just my shade! Though all of these are shown with two coats and all are the standard, thick but not goopy formula I find is the norm with Julep. If its not a frost or a glitter, I tend to be fairly happy with the formula and the consistency (both in terms of describing the liquid in the bottle, and the standard of the polish).